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Privacy Policy

Last updated: 30.12.2025

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Direct Transportation is committed to protecting your privacy and ensuring that your personal data is handled securely, responsibly, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

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1. Who We Are

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Direct Transportation is a UK-based transport and logistics provider.

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Company name: Direct Transportation
Registered address: Dickens House, Guithavon Street, Witham, Essex, CM8 1BT
Email: enquiries@directtransportation.co.uk 
Telephone: 01787 223301

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For the purposes of data protection law, Direct Transportation is the data controller responsible for your personal data.

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2. Information We Collect

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We only collect personal data that is necessary to respond to enquiries and provide our services. This may include:

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  • Name

  • Company name

  • Email address

  • Telephone number

  • Details of your enquiry or transport requirements

 

In addition, we may automatically collect limited technical data when you visit our website, including:

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  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

 

This technical data is collected via analytics tools and cookies.

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3. How We Collect Your Data

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We collect personal data when you:

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  • Submit an enquiry through our website contact or quote forms

  • Contact us by email or telephone

  • Use our website, through cookies and analytics tools such as Google Analytics and Wix Analytics

 

We do not collect online payment information. All payments are made via invoice outside of the website.

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4. How We Use Your Information

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We use your personal data to:

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  • Respond to enquiries and provide quotations

  • Communicate with you regarding our services

  • Manage customer relationships

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

 

We will only use your data for the purposes for which it was collected.

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5. Lawful Basis for Processing

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Under UK GDPR, we process your personal data on the following lawful bases:

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  • Legitimate interests – to respond to business enquiries and provide transport and logistics services

  • Contractual necessity – where processing is required to fulfil a contract or provide a quotation

  • Consent – where you have opted in to receive marketing communications

 

6. Marketing Communications

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We may, in the future, use email marketing platforms such as Mailchimp or Brevo to send marketing communications.

You will only receive marketing emails if:

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  • You have explicitly opted in, or

  • You are an existing business contact and marketing is relevant to our services

 

You can opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

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7. Analytics and Cookies

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We use Google Analytics and Wix Analytics to understand how visitors use our website and to improve performance and usability. These tools may collect anonymised information such as:

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  • Pages visited

  • Time spent on pages

  • Device and browser information

 

This data does not identify you personally. For more information, please refer to our Cookie Policy.

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8. Data Sharing

 

We do not sell or rent your personal data to third parties.

We may share your data with trusted third parties only where necessary, including:

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  • IT and website service providers

  • Email marketing platforms (such as Mailchimp or Brevo, if used)

  • Legal or regulatory authorities where required by law

 

All third parties are required to handle your data securely and in accordance with data protection legislation.

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9. Data Storage and Security

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We take appropriate technical and organisational measures to protect your personal data, including:

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  • Secure systems and servers

  • Restricted access to personal information

  • Procedures designed to prevent unauthorised access or disclosure

 

10. Data Retention

 

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

 

When data is no longer required, it is securely deleted or anonymised.

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11. Your Data Protection Rights

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Under UK GDPR, you have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Restrict or object to processing

  • Withdraw consent for marketing at any time

 

To exercise any of these rights, please contact us using the details below.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The latest version will always be available on our website.

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13. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

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Email: enquiries@directtransportation.co.uk 

Telephone: 01787 223301

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